Creating a winning post-purchase experience builds loyalty and pays dividends to ecommerce and retail brands in both long-term and short-term revenue opportunities.
WHO WE SERVE
We serve e-commerce and retailer brands who want to take their post-purchase consumer offerings to the next level to untap customer lifetime value.
WHAT WE OFFER
Our post-purchase offering management platform lets you engage, support and monetize your consumers throughout the lifecycle of the products they buy from you.
The consumer post-purchase opportunity
The post-purchase experience is an essential stage of the eCommerce customer journey. With repeat customers accounting for 40% of store revenues, it is important to have a strong post-purchase offering strategy in place in order to provoke repeat purchases, encourage referrals, and drive more revenue. It is essential to improve consumer loyalty, lifetime customer value and brand differentiation. A strong post-purchase offering represents an immediate opportunity for e-commerce and retail brands to create incremental revenue in areas such as upselling, parts replacement, extended warranties and much much more..
60% of consumers rate post-purchase experience as underwhelming today!
While there isn’t a secret formula, high performing companies have found that investing in their service after market functions is a big step in the right direction. In addition to customer loyalty, service after sales has also been shown to be essential in boosting revenue.
56% of consumers were disappointed with service from retailers and eCommerce sites!
Event though studies in this area show that on average, the aftermarket contributes 24% of a firms revenue but as much as 45% of its gross profits. The after- market is a fantatic business opportunity.
17% of consumers think brands care what happens after they purchase!
Well-designed and reliable products are not a substitute for aftermarket service in the minds of consumers. The aftermarket represent a significant opportunity to drive incremental revenue for eCommerce, retailers and manufactures.
WHO WE SERVE
We enable digital post-purchase experiences for
e-commerce and retail.
We serve consumer-oriented ecommerce and retail brands that want to take their post-purchase offerings to the next level and untap the revenue potential of a customer lifetime relationship, build a strong customer post-purchase experience and see the result on the bottom line.LEARN MORE
CONNECT WITH US
We are happy to get in touch with you to help you take your retention management to the next level.