OUR INSIGHTS
Creating a winning post-purchase experience builds loyalty and pays dividends to ecommerce and retail brands in both long-term and short-term revenue opportunities.
WHO WE SERVE
We serve e-commerce and retailer brands who want to take their post-purchase consumer offerings to the next level to untap customer lifetime value.
WHAT WE OFFER
Our post-purchase offering management platform lets you engage, support and monetize your consumers throughout the lifecycle of the products they buy from you.
WHAT WE DO
We build cloud-based post-purchase offering management services
We deliver the post-purchase management platform you need to drive loyalty and retention to engage, monetize and support your consumers throughout the lifecycle of the products you sell.
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OUR INSIGHTS
The consumer post-purchase opportunity
The post-purchase experience is an essential stage of the eCommerce customer journey. With repeat customers accounting for 40% of store revenues, it is important to have a strong post-purchase offering strategy in place in order to provoke repeat purchases, encourage referrals, and drive more revenue. It is essential to improve consumer loyalty, lifetime customer value and brand differentiation. A strong post-purchase offering represents an immediate opportunity for e-commerce and retail brands to create incremental revenue in areas such as upselling, parts replacement, extended warranties and much much more..
60% of consumers rate post-purchase experience as underwhelming today!
While there isn’t a secret formula, high performing companies have found that investing in their service after market functions is a big step in the right direction. In addition to customer loyalty, service after sales has also been shown to be essential in boosting revenue.
56% of consumers were disappointed with service from retailers and eCommerce sites!
Event though studies in this area show that on average, the aftermarket contributes 24% of a firms revenue but as much as 45% of its gross profits. The after- market is a fantatic business opportunity.
17% of consumers think brands care what happens after they purchase!
Well-designed and reliable products are not a substitute for aftermarket service in the minds of consumers. The aftermarket represent a significant opportunity to drive incremental revenue for eCommerce, retailers and manufactures.
WHO WE SERVE
We enable digital post-purchase experiences for
e-commerce and retail.
We serve consumer-oriented ecommerce and retail brands that want to take their post-purchase offerings to the next level and untap the revenue potential of a customer lifetime relationship, build a strong customer post-purchase experience and see the result on the bottom line.
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We are happy to get in touch with you to help you take your retention management to the next level.